Frequently Asked Questions
Q: What do I expect when I arrive for my pets grooming appointment?
A: Please arrive at your pet's schedule grooming appointment no sooner than 10 minutes. You will be greeted by our Salon Assistant at the front reception area. If you are a new client to our salon, we will request that you complete our waiver/information form (found here) so we can complete your pets personal profile in our electronic system. Then you will be able to meet your pets groomer in person to discuss what style and services you would like completed. Our groomer will then take your pet straight to the bathtub and your pets spa day will commence! We will then send you a text or call once your pet is completed and we ask that you come pick them up within 30 minutes of that text.
Q: What if I can't pick up my pet within 30 minutes of completion of the appointment?
A: In order to keep the salon a stress-free environment for our pet clients, pick up is required within 30 minutes of grooming completion. Late pick-up will result in a $25.00 charge unless of course, late pick up is previously discussed and approved by our Salon Assistant. Please make necessary arrangements for speedy pick up. We appreciate your understanding and cooperation.
Q: What if I have to cancel my scheduled appointment?
A: No problem! Please just give us a call or email and we will be happy to reschedule. However, since we turn away other clients to hold your reservation, any cancellations with less than 24 hours notice (or no-shows) will result in a $30.00 per pet charge that will be required to be paid prior to re-booking.
Q: What if it is discovered during the grooming appointment that my pet has fleas or lice?
A: To ensure the safety and health of all the pets in our care, if while grooming your furry friend we find any parasites (lice, fleas, ticks, etc.), all grooming operations will be stopped and you will be contacted for immediate pick up. We can always reschedule another appointment once your pet if free and clear of any parasites.
Q: Can I bring my own shampoo and/or conditioner?
A: Of course! Although we use premium, all-natural shampoo and conditioner, clients are welcome to provide any vet prescribed medicated shampoos as needed. For pets with allergies, skin issues, or other sensitivities, we do offer a medicated soak or oatmeal bath. Please advise our Salon Assistant at the time of drop-off on any shampoo preferences.
Q: Do I have to tip the groomer?
A: If you are pleased with the service you have received, we encourage you to show your appreciation to your groomer. Although not required, a gratuity is a powerful way to say "I appreciate your work." Better yet, a word of mouth referral to your friends and family means the world to a small, family-owned business such as ours. We even have a special reward to clients that make successful referrals.
Please ask our Salon Assistant for more details.
Q: Do you offer any a senior discount?
We understand that having to pay for pet grooming services can be challenging on a senior's pension/salary so we are happy to announce that we offer a 10% discount for all grooming services for seniors over the age of 65. Our way of saying thanks for making your pet's health and wellness a top priority!
Q: Do you offer a multiple pet discount?
Unfortunately, at this time we do not offer this discount. We sincerely apologize for any inconvenience.